WhatsApp AI assistant for service businesses
Answer customer questions on WhatsApp from your own documents, with citations, human handoff, and an auditable outbox. These docs cover how it works, how to run it, and how to operate it.
Browse by topic
- Architecture
Monorepo layout, the webhook to reply pipeline, and the data model.
- Getting started
Prerequisites, environment variables, migrations, and deploy.
- WhatsApp onboarding
Link a WhatsApp number by QR code or pairing code.
- Knowledge and answers
Ingestion, retrieval, citations, handoff, models, and cost.
- Security
Tenant isolation, webhook signatures, ban risk, and prompt injection.
- Operations
Outbox states, retry matrix, and rate limits.
- OpenWA reference
Gateway, sessions, webhooks, media, and ban-risk practices.